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Privacystatement

Privacy Statement for Customers

This privacy statement applies to the processing of personal data of customers who place an order on one of Takeaway.com’s platforms. Takeaway.com is responsible for the processing of these personal data and takes your privacy seriously. Takeaway.com therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.

What personal data we process and why

Takeaway.com processes your personal data because you use our services. We use the following personal data for the following purposes.

1. Ordering process

We process the personal data you provide to us when you place your order. These personal data are needed to execute your order, confirm your order, and to assess your order, payment, and a possible refund. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data in the ordering process:

2. Restaurant reviews

Aside from the above processing operations, we process personal data you provide when submitting a restaurant review. The legal basis for this processing of personal data is that you have consented to it (by posting a restaurant review) as defined in the GDPR. You can withdraw your consent by contacting us on privacy-concerns@takeaway.com. We process the following personal data when you post a restaurant review:

3. Customer Services

When you contact our customer services department, we will use the personal data you provide to answer your question or handle your complaint. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We process the following personal data for customer service purposes:

4. Customer satisfaction surveys

To make sure that our services are aligned with your preferences, any personal data you provide to our customer services department may be used for things such as customer satisfaction surveys. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Takeaway.com (customer satisfaction) as defined in the GDPR. This concerns the same personal data as listed under no. 2.

5. Marketing messages

We also process your personal data to be able to send you (personalised) marketing messages and notifications. Such messages include the latest news, discounts, and updates about new restaurants (by email or push notification), and loyalty schemes, regardless of the format we use to share these kinds of messages (including email or push messages). The legal basis for this processing of personal data, as defined in the GDPR, is that you have consented to it when you placed an order. Whenever you want to change your preferences with respect to receiving such messages and notifications, you can unsubscribe using the link in the message in question.

We process the following personal data for marketing purposes:

6. Cookies

And finally, we also process personal data that you submit to us indirectly. Takeaway.com uses cookies for functional, analytical, and marketing purposes. The functional cookies are necessary for the use of the website. Cookies collect the following personal data:

Data collected by analytical and marketing cookies are not linked to other information you provide during the ordering process. Please refer to our Cookie Statement for further details about cookies.

We process some of the above personal data also to prevent fraud and other forms of misuse. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Takeaway.com (fraud prevention) as defined in the GDPR.

8. Analysis

We also use your personal data to be able to meet our reporting obligations towards advertisers and to be able to improve our website and our range of products and services. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Takeaway.com (analysis & reporting) as defined in the GDPR. We will always make sure the reports do not contain any data that can be traced back to you.

Age

Our website is neither intended for persons aged under 16, and nor do we intend to collect personal data of website visitors who are aged under 16. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children's online activities, so as to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us on privacy-concerns@takeaway.com. We will then proceed to erase these data.

Automated decision-making and profiling

In the performance of the contract with you and to improve our platform, Takeaway.com uses automated decision-making and profiling. We use your postcode and/or location details, for example, to select available restaurants in your local area. And Takeaway.com uses automated decision-making in complying with our legal obligations to prevent money laundering, terrorism financing, and other criminal offences.

When such automated decision-making and/or profiling leads to a negative decision about you, and you do not agree with it, you can contact us on privacy-concerns@takeaway.com. We will then proceed to reassess the situation. We would aside from that also like to hear from you if you have suggestions on how to improve these processes.

How long we store personal data for

Takeaway.com will not store your personal data for longer than is strictly necessary for the purposes for which your personal data were collected. We will only store your personal data for longer if we are required by law to do so. Takeaway.com erases most of your personal data 2 years after you placed your order. We use this 2-year term for administrative purposes and to be able to deal with possible questions and complaints about your order, either from you or from restaurants. We store personal data that we use for reporting, analytical, and misuse prevention purposes for up to 20 years after you placed your order. We are unable to remove your personal data from backups. But when performing a restore from a backup, we will erase the personal data right away.

Sharing with restaurants

Takeaway.com shares your personal data (name, address details and [telephone number,] order) with the restaurant you selected, so that the restaurant can deliver your order. As you are a direct customer of the restaurant, the restaurant will have its own responsibility and obligations with respect to the processing of your personal data. If you have questions about how the restaurant handles your personal data, you should contact the restaurant directly.

Sharing with others (not being restaurants)

Takeaway.com will not sell your personal data to third parties, and we will only disclose them to third parties if necessary for the performance of our contract with you, for analytical and marketing purposes, or to comply with legal obligations.

Your personal data may be shared with the following parties:

Whenever we instruct third-party companies to process your personal data on our behalf, we will enter into a data processing agreement to guarantee the same level of protection and confidentiality of your personal data. Takeaway.com will then continue to have ultimate responsibility for such processing operations.

Third-party websites

Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although Takeaway.com takes great care in selecting websites to link to, we cannot assume responsibility for the way in which they handle your personal data.

Personal data access, rectification, and erasure

You have the right to access all personal data we collect about you, as well as to request that we rectify or erase your personal data. If you feel that we are processing your personal data without a valid legal basis or that we are processing personal data that are not relevant for our selection process, please contact us. You can contact privacy-concerns@takeaway.com. Takeaway.com will respond to your request as soon as possible, and in any case no later than four weeks after receiving your request.

Tips, questions, and complaints

If you have any other questions or complaints about the processing of your personal data, we will be happy to talk to you. And we would also like to hear from you if you have tips or suggestions on how to improve our privacy policy.

Security

Takeaway.com takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: security-concerns@takeaway.com.

Data Protection Authority

Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.

Contact details

Head office address:
Oosterdoksstraat 80
1011 DK Amsterdam
Email: privacy-concerns@takeaway.com
Tel: +31 (0)53 4805866
Fax: +31 (0)53 4805861

Data Protection Officer contact details
Takeaway.com Data Protection Officer / Privacy Council - Takeaway.com N.V.
Attn Daniel Bos & Sophie Versteege
Oosterdoksstraat 80
1011 DK Amsterdam
privacy-concerns@takeaway.com
+31 (0)20 2107000